Need help with RYHUS or want to report something that is not working? Email support@ryhus.com. Please do not include API keys, passwords or unnecessary health information in your message.
We aim to acknowledge support messages within five working days. RYHUS is not an emergency or medical service. If you need urgent medical help, contact the appropriate emergency or healthcare service where you are.
Common questions
Do I need an Apple Account?
Yes. You sign in to RYHUS with Apple. RYHUS receives from Apple an identifier for your link with RYHUS and asks Apple for your name, never your email.
Why is a training or wellness record missing?
Check that RYHUS still has permission to read the relevant category in Apple Health, or that the optional intervals.icu connection is still valid. RYHUS does not fill gaps with invented athlete data: if a source has not supplied a record, the app may show it as unknown.
How do I correct or delete my data?
Use the controls in the app where available, or email privacy@ryhus.com. The privacy notice explains your access, correction, portability, withdrawal and erasure rights and what we need to verify before acting on a request.
Where can I send TestFlight feedback?
Use Send Beta Feedback in TestFlight for a screenshot and diagnostic context, or email support@ryhus.com. Tell us what you expected, what happened and the approximate time. Do not send an intervals.icu API key.
Provider and contact
RYHUS is currently provided by Hussein Bahaaeldin, U3 14, 68161 Mannheim, Germany. Support: support@ryhus.com. Privacy: privacy@ryhus.com.